M9908 Customer Service and Product Support in the Sugar Industry
The purpose of this study was to aid our client’s services in the sugar industry by provide information on customer service and product support/development.
CPL performed analysis of competitors to determine the relative competitiveness of other companies in the sugar/commodity business. We assessed how such companies deliver customer service and product development, how they are organised, how many personnel are employed, how extensive their facilities are and how effective they are at achieving success in terms of customer satisfaction. We considered companies across Europe.
CPL made recommendations to its client on what level of service would be expected and how extensively resourced it should be.
The report contained:
The Value Of Customer Service
Methods Of Measuring Customer Service Satisfaction
What Do Other Sugar Companies Do?
Supplier Survey Questionnaire
What Do Customers Think?
Customer Survey Form
Other Customers Contacted
Appendix – Company Profiles
- AS12 Market Potential for Supercritical CO2 Extraction
- AS03 Natural Food Colour Technologies and Markets
- AU12 Clean Label Emulsifiers
- AV01 PUReOPE: Process for Upgrade and Recovery Of Polyphenol Extracts
- AW09 Soy Protein Animal Feed Market